Your data is safe.
Your money is safe.
We know you're trusting us with your business. Here's exactly how we protect your data, your customers' information, and every payment that passes through the platform.
Your data
How we store and protect your business information.
Encrypted at rest
Your data is scrambled when stored — even if someone broke into the servers, they'd see gibberish.
AES-256 encryption at rest across all database storage.
Encrypted in transit
Every connection between your device and ServicePay is secured — same technology your bank uses.
TLS 1.2+ enforced on all connections. No plaintext fallback.
GDPR compliant
We follow UK and EU data protection law. Your data belongs to you — export or delete it anytime.
Full GDPR compliance including right to erasure, data portability, and breach notification.
We never sell your data
Your customer lists, invoices, and job details are yours. We don't sell, share, or mine them. Ever.
Zero third-party data sharing. No analytics reselling. No AI training on your content.
Your money
ServicePay is not a payment service. We never take, hold or process your customers’ money, and we never see card numbers.
Your customers pay you directly
Your invoice carries your own bank details and, if you use one, your own payment link from your provider. The money goes from your customer to you, through whichever provider you already use.
Card details are handled by your own payment provider under its own terms, never by ServicePay.
We only keep the record
When a payment lands, you record it against the invoice: amount, method and date. ServicePay stores that record, not the money.
No customer money and no card data pass through ServicePay.
Your customers are protected too
When a customer opens a quote or an invoice through their portal, they use a secure, unique link — no passwords to remember or leak.
Token-based portal access with cryptographic UUIDs. No customer credentials stored. HTTPS enforced.
Platform security
The less visible stuff that keeps everything locked down.
Data isolation
Every business on ServicePay can only see their own data. Your customers, quotes, and invoices are completely invisible to other businesses on the platform.
Password protection
We check every password against known data breaches. If a password has appeared in a leak anywhere on the internet, we won't let you use it.
Admin audit trail
Every action by our support team is logged. If we ever need to access your account to help you, there's a full audit trail of what was viewed and when.
Regular updates
The platform is continuously updated with security patches. We don't wait for quarterly releases — if there's a fix needed, it ships immediately.
The short version
- ✓Your data is encrypted — both when it's stored and when it's moving between your device and our servers.
- ✓We never take or hold customer payments, and never see card numbers.
- ✓Each business's data is isolated, so other businesses on the platform cannot see your information.
- ✓We follow GDPR. You can export or delete your data whenever you want.
- ✓We will never sell, share, or monetise your business data. Full stop.
What we protect
Your paperwork is the product
The register, the certificates and the tag settings are the things that matter most if they are wrong. Here is what they are and who can see them.
Your tools on a register
Serial numbers, receipts, purchase price and which van it is in — the things an insurer asks for and nobody has to hand. With a warning before a tester goes out of calibration.
>A tag anyone can scan
QR or NFC on any tool, van, ladder or panel. No app and no login, so a buyer, a site manager or an officer can check it from any phone. Unlimited tags, never charged per tag.
>A break-in becomes paperwork
One crime reference, tick what has gone, and you have the itemised list the officer asks for and the priced schedule the insurer asks for. Ninety seconds, not an evening.
>Certificates that chase themselves
Gas safety records, EICRs, EPCs and alarm checks tracked against the property that needs them — and it tells you what is missing, not just what you hold.
Got a specific question about security?