Refund Policy
Last updated 21 October 2026Free Trial
All new accounts start with a 14-day free trial. No credit card is required. If you choose not to continue, your trial simply expires — no charges.
Paid Subscriptions
Subscriptions are billed monthly. You can cancel at any time and your access will continue until the end of your current billing period.
Subscription Refunds
If you're not satisfied with ServicePay, contact us within 14 days of your first paid charge and we'll issue a full refund — no questions asked.
Refunds for subsequent months are not available, but you can cancel at any time to prevent future charges.
Payments from your customers
ServicePay does not take, hold or process payments from your customers, and takes no fee from them. Your customers pay you directly, using the bank details, payment link or other method you put on your invoice.
Refunds to your customers
A refund to one of your customers is between you and that customer. Make it the same way they paid you: by bank transfer, or through your own payment provider under that provider’s terms. You can record the refund against the invoice in ServicePay so your records stay accurate.
Disputed payments
If a customer disputes a payment with their bank or card issuer, the dispute is handled by your payment provider and the customer’s card issuer, not by ServicePay. Any dispute fee is set by your provider. ServicePay can help you find the invoice, job notes and photos you hold for the job.
Contact
ServicePay is a trading name of Towpath Digital Ltd (Company No. 16913912). To request a refund of your subscription or discuss billing, email us at support@servicepay.uk.