Privacy Policy
Last updated 22 October 20261. Information We Collect
We collect information you provide when creating an account (name, email, business details) and data you enter into the platform (customers, quotes, invoices, etc.).
2. How We Use Your Information
We use your data to provide the ServicePay platform. We do not sell your data or use it for advertising.
Emails about your account. We always email you about your account, such as sign-in links, security notices, billing and when your trial ends.
Tips and news, only if you say yes. If you tick the box when you sign up, or switch it on later in Settings → Profile, we may email you tips for getting set up and occasional ServicePay news (UK GDPR Article 6(1)(a), consent). You can stop at any time from Settings → Profile or from the link in any of those emails. We keep a record of what you agreed to and when.
Your customers’ details. When you add customers and send them quotes, invoices, reminders, appointment texts or review requests, we process their details on your behalf, as your processor. You decide what is sent to them. A customer who unsubscribes from ServicePay’s own emails still receives the invoices and receipts you send them.
3. Payment Data
ServicePay does not take, hold or process payments from your customers. Your customers pay you directly.
3.1 What We Process
We store the payment details you choose to put on your invoices (for example your bank details and your own payment link) and the payment records you enter against an invoice: the amount, the method and the date. When a customer confirms a completed job before leaving a review, we store that confirmation and the invoiced amount it refers to.
3.2 What We Do Not Process
ServicePay never collects, stores or has access to card numbers, CVVs or cardholder authentication data, and never receives your customers’ money. If you use a payment provider, that provider processes the payment under its own privacy policy.
3.3 Legal Basis
We process this data under Article 6(1)(b) UK GDPR (performance of a contract: providing the Service you signed up for) and Article 6(1)(f) (legitimate interests: preventing fraud, including fake reviews, and keeping the platform secure).
3.4 Retention
Invoice and payment records are kept for as long as your account is open and then for up to 7 years, so that you can meet UK tax and accounting requirements. You can ask us to delete your account at any time.
4. Data Storage & Security
Your data is stored securely using industry-standard encryption. Access is restricted to authorised personnel only. Data is encrypted at rest and in transit.
6. Your Rights
Under UK GDPR, you have the right to access, rectify, erase, restrict processing of, and port your personal data. You can request a copy of your data, ask us to correct inaccurate data, or delete your account and all associated data at any time by contacting us. Note that statutory retention periods (e.g., 7 years for financial records) may apply to certain data.
8. Contact
The data controller for ServicePay is Towpath Digital Ltd (Company No. 16913912), a company registered in England & Wales. For privacy-related enquiries, including data subject access requests, contact us at support@servicepay.uk.