Skip to content
ServicePay feature · Compliance Tracking

Know what is missing, not just what you hold.

Every certificate you are responsible for, on one board, with the ones that have lapsed at the top. A folder of PDFs can tell you what you have. It cannot tell you what you have not got.

The ServicePay difference:✓ Reviews you own✓ No lead fees✓ Every paid job becomes a verified review on GotAPal
From the actual product

The board, with a property that is not doing well

Five states, including the one most systems do not have: a certificate on file that nobody dated.

1

Expired

4

Not held

1

Due in 60 days

1

No expiry recorded

1

In date

12 Harbour View, Flat 3 · BS1 5AA

  • Electrical Installation Condition Report (EICR) Required by law

    Expired 21 days ago

    Expired
  • Smoke and CO alarm check Required by law

    Nothing on file

    Not held
  • Energy Performance Certificate Required by law

    On file, no expiry date recorded

    No expiry recorded
  • Legionella risk assessment Guidance

    HSE sets no renewal interval. We do not invent one.

    Not held
  • Landlord Gas Safety Record Required by law

    Expires 21 Jul 2027

    In date

Sample property. Note the grey badge: a certificate on file with no expiry date is not reported as compliant.

What's included

It tracks absence, not just presence

A store of certificates can only list what was uploaded. This starts from what each property is required to hold and shows you the gaps. That is the whole point, and it is why a shared drive never works.

Mark a property as let and the set appears

The statutory set for a rented property in England — gas safety record, EICR, EPC, smoke and CO alarm check — is added automatically. An agent taking on forty properties is not ticking six boxes on each one.

Five states, and one of them is “we do not know”

Expired, not held, due soon, in date — and no expiry recorded, for a certificate on file that nobody dated. That is not compliant, it is unmeasured, and it gets its own colour so it can never be mistaken for a pass.

It tells you what is law and what is not

Every item is badged: required by law, British Standard, guidance, contract, or your own. A fire alarm service interval is BS 5839, not legislation. We do not let anyone quietly promote guidance into law.

Filed the moment the engineer issues it

The certificate goes against the property, the job and the customer in one upload. No re-keying it into a second system a week later, which is where the gaps come from.

Not applicable is a real answer

An all-electric flat does not need a gas safety record. Mark it not applicable with a reason and it leaves the board. The reason stays on file, because “why is that not tracked?” is a question you will be asked.

Compliance Tracking — your questions

How often does a rented property need an EICR?

In England, at intervals of no more than five years — and sooner if the report itself specifies a shorter interval, which is the limb most people miss. A property whose EICR says re-inspect in three years is non-compliant at year four even though five years have not passed. Scotland and Wales have separate regimes with different deadlines, so do not assume a UK-wide rule.

How often does a legionella risk assessment need redoing?

There is no statutory interval. The HSE states plainly that the law “does not prescribe that the risk assessment be reviewed on an annual or biennial basis”, and that health and safety law does not require a ‘legionella test certificate’ at all. If a supplier’s renewal letter implies a two-year legal requirement, that is their policy rather than the law. We record it as guidance with no interval, because inventing one would be selling fear.

Is PAT testing a legal requirement?

Not in England or Wales, and not annually. The Electricity at Work Regulations 1989 require equipment to be maintained in a safe condition; how often you check is risk-based. Scotland is different — in-service inspection and testing of landlord-supplied appliances is required under the Repairing Standard. We do not put a number on it where the law does not.

What happens if a certificate lapses?

For a rented property in England, a council can impose a financial penalty of up to £40,000 for an electrical breach. Gas offences are prosecuted under health and safety law and fines are unlimited, so we will not quote you a figure — the ones you will see repeated online are from a scale that stopped applying in 2015.

Does this make me compliant?

No, and be wary of anything that says it does. Software tracks documents. The legal duty stays with the landlord, and with you for the work you certify. What this gives you is visibility and evidence — you can show what was held, when, and what was chased.

See what is missing. Start your 14-day trial.

Add a property, mark it let, and the statutory set appears. The gaps will be obvious within a minute.