1. Be Specific With Line Items

Don't just write "plumbing work — £500". Break it down: "Replace kitchen tap (supply & fit) — £180", "Clear blocked drain — £120". Customers trust itemised quotes because they can see exactly what they're paying for.

2. Include Photos of the Problem

If you've done a site visit, attach photos showing the issue. This reminds the customer why they called you and creates urgency to get it fixed.

3. Send It Within the Hour

The longer you wait, the more likely your customer has called someone else. With ServicePay, you can create and send a quote from your van in under 60 seconds.

4. Set a Clear Expiry Date

Add a validity period — "This quote is valid for 14 days." It creates gentle urgency and protects you from price changes on materials.

5. Make It Easy to Accept

ServicePay sends your customer a portal link where they can review the quote, ask questions, or accept it with one tap. No emails back and forth, no phone tag.

Bonus: Follow Up

If they haven't responded in 3 days, a polite follow-up can increase acceptance rates by up to 30%. ServicePay can send automatic reminders before quotes expire.