What's included
Requests sent for you
When you mark a job complete, the customer is sent a link to review it. One request per job, never a pile of reminders.
The customer confirms the job
Before reviewing, your customer sees the job and the invoiced amount and confirms them. That is what lets GotAPal show the review as Confirmed by customer.
Star ratings and words
Customers rate the work from 1 to 5 stars and can add a written review.
Nothing hidden
Every review publishes, whatever the rating. You cannot edit or hide a review; you can reply to it.
Reviews you keep
They show on your GotAPal profile and in a widget on your own website, so they stay with you rather than a directory.
Your reply, in public
Reply to any review to show how you put things right. The reply sits under the review for everyone to read.
Reviews — your questions
Are review requests sent automatically?
Yes. When a job is marked complete, ServicePay sends the customer one review link for that job. You can also create the link yourself from the job.
What stops fake or hidden reviews?
A business cannot write, edit or hide a review in ServicePay, and every review publishes whatever the rating. The customer confirms the job and amount before reviewing, and a review is not marked as confirmed if, for example, the customer's email is the business's own. That is how the UK's DMCC Act 2024 expects reviews to work.
What does Confirmed by customer mean?
The customer who reviewed you confirmed, in the review form, that they had the job done and the amount you invoiced. It is shown on GotAPal. A review the customer did not confirm still publishes, without that label.
Can I respond to reviews?
Yes. You can add a reply to any review. It shows under the review on your public profile.