The list of people still waiting on you
Two broken promises, one due this afternoon, and one that cannot go overdue.
Enquiries & callbacks
2 callbacks overdue-
19h overdue
Mrs Henderson · 07700 900412
Boiler making a noise. Promised a ring back yesterday 4pm.
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3d overdue
Dan Whitfield · 07700 900188
Quote for a bathroom. Said Tuesday morning.
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Due in 3h
Harbour Lettings · Priya Shah
Gas safety on two flats. Ring back at 2pm today.
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Enquiry
Website enquiry · no time promised
Asked about EV charger installation.
Only promises can go overdue. The last row has no time on it, so it is listed but not counted — there is no promise to break. If you say “sometime this week” and leave it blank, we do not invent a deadline: a guessed number produces a fake overdue count, and a fake count gets ignored.
What's included
An enquiry and a callback are not the same thing
An enquiry can wait a day. A promised callback that slips is a customer telling people you never rang. Only one of them gets a countdown, and that distinction is why the number on this screen means something.
Overdue is counted, never hidden
The count does not reset or roll forward. Three days overdue says three days overdue. A number that quietly forgives itself is a number people stop reading.
Arrives from wherever they found you
Website form, customer portal, or typed in during the call. One inbox, so nothing lives only in somebody’s memory or on the back of a job sheet.
Turns into the actual work
Convert straight to a quote or a job. The enquiry stops being an enquiry rather than sitting there forever making the list look busy.
Closed with a reason
Went elsewhere, price, out of area, no answer. It is the only honest data you will ever get about why you lose work, and it costs one click at the moment you know the answer.
A vague promise cannot go overdue
If you say “sometime this week” and leave the time blank, we do not invent one. A guessed deadline produces a fake overdue count, and a fake count gets ignored.
Enquiries & Callbacks — your questions
Is this a helpdesk?
No. It was called Tickets and that was the wrong word — nobody in the trade raises a ticket. Someone rings and asks for a price, or asks to be rung back. The screen is named after what actually happens.
What counts as overdue?
A callback whose promised time has passed and which is still open. Enquiries without a promised time are listed but not counted, because there is no promise to break.
Can I see why we lose work?
Yes, if you close things with a reason. It takes one click and it is the closest thing to free market research a trade business gets.
Does it chase me?
Not yet — the board has to be opened. Notifications are the obvious next step and we would rather say that than imply a reminder that does not exist.